SBATC Client Support Portal

IT support with the price up front.

Open a request, see exactly what it costs before any billable work starts, and watch your plan hours in real time. No surprises on the invoice — ever.

Sign in with your work email — we send a one-time link, so there's no password to remember.

This month's plan hoursExample
7.5 h left12.5 of 20 h used
12.5 of 20 hours used
Printer shows offlineResolved · 0.5 h
New hire laptop setupQuote approved · 2 h
Guest Wi-Fi for the lobbyQuote sent · 1.5 h
What we look after

One partner for the whole stack

Every request in the portal lands in one of these service lines — and every line item has a published rate.

  • WI-FI
    Networking & Wi-Fi
  • FIREWALL
    Firewall & perimeter
  • SECURITY
    Security & compliance
  • M365
    Microsoft 365 & email
  • MFA
    Identity & sign-in
  • LAPTOPS
    Laptops & desktops
  • MOBILE
    Phones & tablets
  • BACKUPS
    Backup & data
  • CLOUD
    Cloud, domains & web
  • AUTOMATE
    Automation & AI
  • SERVERS
    Servers & infrastructure
  • DAY ONE
    Onboarding & offboarding
  • STRATEGY
    Strategy & advisory
How it works

Three steps. Zero surprises.

1

Open a request

Pick what it's about and tell us what's happening. The portal shows the Engagement Fee for right now before you hit submit.

2

See the price first

We triage it, match it to a published line item and send the quote — plan hours or dollars. Nothing billable starts until the price is clear.

3

Track every minute

Your plan meter updates as we work. A quote is a promise: if a job runs long, the overrun is on us.

Plans

A bank of hours, refilled every month

Pick the plan that fits your team. Need more one month? Overage is available on request — and à la carte support is there if you don't have a plan yet.

Starter

$1,350/mo
10 hours every month

$135 per plan hour

Growth

$5,000/mo
40 hours every month

$125 per plan hour

Full

$7,200/mo
60 hours every month

$120 per plan hour

Plus a per-request Engagement Fee from $50. See exactly how pricing works →

Already a client?

Sign in to open a request, approve a quote or check your hours.

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