Upfront & transparent pricing

Every rate, published.

Every line item has a public hourly rate. Your request's price is shown once we know what the actual ask is — and before any billable work starts.

Plans

Monthly plans — a bank of support hours

Billed in advance on the 1st. Your bank refills when that payment clears and resets at the end of the month — hours don't roll over, and you can never borrow from next month.

Starter

$1,350/mo

10 hours every month

$135 per plan hour

Standard

$2,600/mo

20 hours every month

$130 per plan hour

Growth

$5,000/mo

40 hours every month

$125 per plan hour

Full

$7,200/mo

60 hours every month

$120 per plan hour

Plan changes take effect on the 1st. New clients start on the 1st; onboarding is quoted as a project.
An hour is an hour inside your plan, whatever the line item. Advisory work and projects are always quoted separately.

Per request

How a request is priced

1 · Engagement Fee

Once per request, set by when it was opened (Phoenix time).

Opened	Fee
Mon–Fri, 8:00 am – 4:59 pm	$50
Mon–Fri, 5:00 pm – 7:59 am	$75
Saturday or Sunday	$100
Federal bank holiday	$125

2 · Time

Under 15 minutes? The Engagement Fee is the whole charge.

15 minutes or more? All the time, in 15-minute steps, comes out of your plan hours.

Time is never marked up for nights or weekends — only the Engagement Fee changes with the clock.

3 · The quote is a promise

You see the price before billable work starts. Quotes are valid until the end of the month they were sent in.

If approved work runs past its estimate, the overrun is on us — it is never billed.

Plan hours run out? Wait for the reset on the 1st, or ask for Intentional Overage at 2.5× the line-item rate — quoted by email, and your remaining plan hours are used first.

No plan?

À la carte support

Not on a plan yet? We can still help — quoted first and paid up front by card, at 2.5× the line-item rate with a one-hour minimum, plus the Engagement Fee. Company-owned equipment and business accounts only.

À la carte job (typical $140/hr line item)	You pay	Compared with a plan
0.50 hours of work	$400	30% of a month of Starter
1 hour of work	$400	30% of a month of Starter
2 hours of work	$750	56% of a month of Starter
4 hours of work	$1,450	More than a month of Starter (10 h for $1,350)

Add-ons

Add-on	Charge
On-site visit, Zone A (Gilbert, Chandler, Mesa, Queen Creek)	$45 per visit
On-site visit, Zone B (rest of the Phoenix metro)	$75 per visit
On-site visit, Zone C (outside the metro)	$150 per visit
Priority — work starts within 1 business hour	+$75
Emergency — work starts within 1 hour, any time	+$150
Parts, licences, shipping, third-party fees	At cost

Rate card

Every line item

Inside a plan, an hour is an hour. These rates set the price of Intentional Overage, à la carte work, advisory work and projects.

ADV — Strategy & Advisory

IT Strategy

Code	Item	Rate	Overage
`ADV-101`	IT roadmap	$230/hr	Quoted separately
`ADV-102`	IT budget planning	$220/hr	Quoted separately
`ADV-103`	Leadership briefing / report	$210/hr	Quoted separately

Architecture

Code	Item	Rate	Overage
`ADV-201`	Solution design	$240/hr	Quoted separately
`ADV-202`	Platform selection	$225/hr	Quoted separately
`ADV-203`	Migration planning	$250/hr	Quoted separately

Security Leadership

Code	Item	Rate	Overage
`ADV-301`	Security program	$245/hr	Quoted separately
`ADV-302`	Incident response plan	$235/hr	Quoted separately
`ADV-303`	Insurance / compliance attestation	$225/hr	Quoted separately

Cost Optimization

Code	Item	Rate	Overage
`ADV-401`	Licence audit	$215/hr	Quoted separately
`ADV-402`	Spend review	$205/hr	Quoted separately
`ADV-403`	Vendor consolidation plan	$225/hr	Quoted separately

APP — Business Applications

Field Service Platform

Code	Item	Rate	Overage	À la carte
`APP-101`	User / technician setup	$140/hr	$350/hr	$350/hr
`APP-102`	Roles & permissions	$155/hr	$387.50/hr	$387.50/hr
`APP-103`	Sign-in & multi-factor	$150/hr	$375/hr	$375/hr
`APP-104`	Integration / API	$180/hr	$450/hr	$450/hr
`APP-105`	Vendor case management	$145/hr	$362.50/hr	$362.50/hr

HR & Payroll Platforms

Code	Item	Rate	Overage	À la carte
`APP-201`	User & admin access	$135/hr	$337.50/hr	$337.50/hr
`APP-202`	Single sign-on setup	$155/hr	$387.50/hr	$387.50/hr
`APP-203`	Data quality cleanup	$145/hr	$362.50/hr	$362.50/hr
`APP-204`	Directory integration	$165/hr	$412.50/hr	$412.50/hr

Other Managed Platforms

Code	Item	Rate	Overage	À la carte
`APP-301`	PDF suite administration	$135/hr	$337.50/hr	$337.50/hr
`APP-302`	Password manager administration	$140/hr	$350/hr	$350/hr

AUT — Automation & Development

Scripts & Automation

Code	Item	Rate	Overage	À la carte
`AUT-101`	Small script	$155/hr	$387.50/hr	$387.50/hr
`AUT-102`	Scheduled job	$170/hr	$425/hr	$425/hr
`AUT-103`	Report automation	$175/hr	$437.50/hr	$437.50/hr
`AUT-104`	Fleet health-check script	$180/hr	$450/hr	$450/hr

Integrations

Code	Item	Rate	Overage	À la carte
`AUT-201`	System-to-system integration	$200/hr	$500/hr	$500/hr
`AUT-202`	API connection	$190/hr	$475/hr	$475/hr
`AUT-203`	Data sync engine	$210/hr	$525/hr	$525/hr
`AUT-204`	Alerts & webhooks	$175/hr	$437.50/hr	$437.50/hr

Reporting & Dashboards

Code	Item	Rate	Overage	À la carte
`AUT-301`	Spreadsheet / report build	$150/hr	$375/hr	$375/hr
`AUT-302`	Live dashboard / workbook	$170/hr	$425/hr	$425/hr
`AUT-303`	Data export	$140/hr	$350/hr	$350/hr

AI Tools

Code	Item	Rate	Overage	À la carte
`AUT-401`	AI assistant setup	$165/hr	$412.50/hr	$412.50/hr
`AUT-402`	AI usage policy	$180/hr	$450/hr	$450/hr
`AUT-403`	AI workflow build	$200/hr	$500/hr	$500/hr

BAK — Backup & Data

Backup

Code	Item	Rate	Overage	À la carte
`BAK-101`	Backup setup	$145/hr	$362.50/hr	$362.50/hr
`BAK-102`	Restore files	$155/hr	$387.50/hr	$387.50/hr
`BAK-103`	Test restore / backup verification	$135/hr	$337.50/hr	$337.50/hr

Data Management

Code	Item	Rate	Overage	À la carte
`BAK-201`	Data migration	$145/hr	$362.50/hr	$362.50/hr
`BAK-202`	Data cleanup / deduplication	$135/hr	$337.50/hr	$337.50/hr
`BAK-203`	Retention & archive	$130/hr	$325/hr	$325/hr
`BAK-204`	Data export / report pull	$120/hr	$300/hr	$300/hr

CLD — Cloud, Domains & Web

Domains & DNS

Code	Item	Rate	Overage	À la carte
`CLD-101`	DNS record change	$125/hr	$312.50/hr	$312.50/hr
`CLD-102`	Domain transfer or renewal	$140/hr	$350/hr	$350/hr
`CLD-103`	SSL certificate	$145/hr	$362.50/hr	$362.50/hr

Cloud Services

Code	Item	Rate	Overage	À la carte
`CLD-201`	Cloud server setup	$165/hr	$412.50/hr	$412.50/hr
`CLD-202`	Cloud migration	$180/hr	$450/hr	$450/hr
`CLD-203`	Cloud cost review	$150/hr	$375/hr	$375/hr
`CLD-204`	Secure secret storage (vault)	$175/hr	$437.50/hr	$437.50/hr

Website Support

Code	Item	Rate	Overage	À la carte
`CLD-301`	Website down	$145/hr	$362.50/hr	$362.50/hr
`CLD-302`	WordPress & plugin updates	$120/hr	$300/hr	$300/hr
`CLD-303`	Web vendor coordination	$130/hr	$325/hr	$325/hr
`CLD-304`	Website forms & email delivery	$135/hr	$337.50/hr	$337.50/hr

DEV — Laptops & Desktops

Setup & Deployment

Code	Item	Rate	Overage	À la carte
`DEV-101`	New laptop/desktop setup (zero-touch)	$130/hr	$325/hr	$325/hr
`DEV-102`	Rebuild / reimage existing device	$140/hr	$350/hr	$350/hr
`DEV-103`	Data transfer to a new device	$125/hr	$312.50/hr	$312.50/hr
`DEV-104`	Lease swap or return preparation	$115/hr	$287.50/hr	$287.50/hr
`DEV-105`	Docking station & monitor setup	$110/hr	$275/hr	$275/hr

Hardware Problems

Code	Item	Rate	Overage	À la carte
`DEV-201`	Won't power on / won't boot	$155/hr	$387.50/hr	$387.50/hr
`DEV-202`	Crashes, blue screens or freezing	$160/hr	$400/hr	$400/hr
`DEV-203`	Battery, charging or power fault	$145/hr	$362.50/hr	$362.50/hr
`DEV-204`	Keyboard, trackpad or screen fault	$140/hr	$350/hr	$350/hr
`DEV-205`	Overheating or fan noise	$135/hr	$337.50/hr	$337.50/hr
`DEV-206`	Warranty claim & parts dispatch	$125/hr	$312.50/hr	$312.50/hr

Performance & Updates

Code	Item	Rate	Overage	À la carte
`DEV-301`	Slow computer	$125/hr	$312.50/hr	$312.50/hr
`DEV-302`	Windows updates failing	$135/hr	$337.50/hr	$337.50/hr
`DEV-303`	Driver & firmware updates	$120/hr	$300/hr	$300/hr
`DEV-304`	Storage full / cleanup	$115/hr	$287.50/hr	$287.50/hr
`DEV-305`	Windows version upgrade	$140/hr	$350/hr	$350/hr

Device Access

Code	Item	Rate	Overage	À la carte
`DEV-401`	Locked out of laptop	$120/hr	$300/hr	$300/hr
`DEV-402`	PIN / Windows Hello reset	$110/hr	$275/hr	$275/hr
`DEV-403`	Disk encryption recovery key	$130/hr	$325/hr	$325/hr
`DEV-404`	Corrupt profile / missing desktop	$135/hr	$337.50/hr	$337.50/hr

Asset Lifecycle

Code	Item	Rate	Overage	À la carte
`DEV-501`	Asset tagging & inventory	$110/hr	$275/hr	$275/hr
`DEV-502`	End-of-lease returns & buyouts	$125/hr	$312.50/hr	$312.50/hr
`DEV-503`	Secure wipe & disposal	$120/hr	$300/hr	$300/hr
`DEV-504`	Remove device from management	$105/hr	$262.50/hr	$262.50/hr

FAC — Facilities & Sites

Office Moves

Code	Item	Rate	Overage	À la carte
`FAC-101`	IT move planning	$150/hr	$375/hr	$375/hr
`FAC-102`	Equipment move & reconnect	$130/hr	$325/hr	$325/hr
`FAC-103`	Internet & phone transfer	$140/hr	$350/hr	$350/hr

New Sites

Code	Item	Rate	Overage	À la carte
`FAC-201`	New location IT setup	$160/hr	$400/hr	$400/hr
`FAC-202`	Outdoor / yard connectivity	$150/hr	$375/hr	$375/hr
`FAC-203`	Security camera network	$165/hr	$412.50/hr	$412.50/hr

Meeting Rooms

Code	Item	Rate	Overage	À la carte
`FAC-301`	Conference room AV setup	$125/hr	$312.50/hr	$312.50/hr
`FAC-302`	Display & screen casting	$110/hr	$275/hr	$275/hr

FW — Firewall & Perimeter

Firewall Administration

Code	Item	Rate	Overage	À la carte
`FW-101`	Firewall rule change	$165/hr	$412.50/hr	$412.50/hr
`FW-102`	Port forward / NAT	$170/hr	$425/hr	$425/hr
`FW-103`	Firmware & package update	$175/hr	$437.50/hr	$437.50/hr
`FW-104`	Configuration backup & restore	$160/hr	$400/hr	$400/hr
`FW-105`	Certificate install / renewal	$180/hr	$450/hr	$450/hr

Firewall Builds

Code	Item	Rate	Overage	À la carte
`FW-201`	New firewall deployment	$190/hr	$475/hr	$475/hr
`FW-202`	Firewall replacement / migration	$200/hr	$500/hr	$500/hr
`FW-203`	Site-to-site link	$210/hr	$525/hr	$525/hr

Traffic & Filtering

Code	Item	Rate	Overage	À la carte
`FW-301`	Web content filtering	$165/hr	$412.50/hr	$412.50/hr
`FW-302`	Blocked site / false positive	$150/hr	$375/hr	$375/hr
`FW-303`	Bandwidth & QoS tuning	$175/hr	$437.50/hr	$437.50/hr
`FW-304`	Traffic investigation	$185/hr	$462.50/hr	$462.50/hr

GEN — General & Triage

General

Code	Item	Rate	Overage	À la carte
`GEN-101`	General question	$105/hr	$262.50/hr	$262.50/hr
`GEN-102`	Unknown issue (triage)	$120/hr	$300/hr	$300/hr
`GEN-103`	Request a quote	$90/hr	$225/hr	$225/hr

IAM — Identity & Sign-in

Account Requests

Code	Item	Rate	Overage	À la carte
`IAM-101`	Password reset	$100/hr	$250/hr	$250/hr
`IAM-102`	Account unlock	$95/hr	$237.50/hr	$237.50/hr
`IAM-103`	Name, title or manager change	$110/hr	$275/hr	$275/hr
`IAM-104`	Group membership change	$105/hr	$262.50/hr	$262.50/hr

Multi-Factor & Sign-in

Code	Item	Rate	Overage	À la carte
`IAM-201`	Multi-factor enrollment / re-registration	$125/hr	$312.50/hr	$312.50/hr
`IAM-202`	New phone: move the authenticator	$115/hr	$287.50/hr	$287.50/hr
`IAM-203`	Self-service password reset setup	$135/hr	$337.50/hr	$337.50/hr
`IAM-204`	Suspicious sign-in review	$150/hr	$375/hr	$375/hr

Single Sign-On & Provisioning

Code	Item	Rate	Overage	À la carte
`IAM-301`	Add an app to single sign-on	$165/hr	$412.50/hr	$412.50/hr
`IAM-302`	Automatic user provisioning	$180/hr	$450/hr	$450/hr
`IAM-303`	Directory sync problems	$175/hr	$437.50/hr	$437.50/hr
`IAM-304`	HR-to-directory sync	$190/hr	$475/hr	$475/hr

Access Policy

Code	Item	Rate	Overage	À la carte
`IAM-401`	Conditional access policy	$175/hr	$437.50/hr	$437.50/hr
`IAM-402`	Location-based sign-in rules	$165/hr	$412.50/hr	$412.50/hr
`IAM-403`	Admin role & privileged access	$185/hr	$462.50/hr	$462.50/hr
`IAM-404`	Access review	$155/hr	$387.50/hr	$387.50/hr

INF — Servers & Infrastructure

Servers & Hosts

Code	Item	Rate	Overage	À la carte
`INF-101`	Server setup	$175/hr	$437.50/hr	$437.50/hr
`INF-102`	Server maintenance & patching	$165/hr	$412.50/hr	$412.50/hr
`INF-103`	Kiosk device setup	$150/hr	$375/hr	$375/hr
`INF-104`	Software build machine	$170/hr	$425/hr	$425/hr

Power & Environment

Code	Item	Rate	Overage	À la carte
`INF-201`	Battery backup (UPS) install & monitoring	$140/hr	$350/hr	$350/hr
`INF-202`	Power event recovery	$155/hr	$387.50/hr	$387.50/hr
`INF-203`	Network closet organization	$125/hr	$312.50/hr	$312.50/hr

Monitoring & Alerting

Code	Item	Rate	Overage	À la carte
`INF-301`	Alerting setup	$155/hr	$387.50/hr	$387.50/hr
`INF-302`	Automated health checks	$165/hr	$412.50/hr	$412.50/hr
`INF-303`	Uptime monitoring	$145/hr	$362.50/hr	$362.50/hr

M365 — Microsoft 365 & Email

Email

Code	Item	Rate	Overage	À la carte
`M365-101`	Can't send or receive	$130/hr	$325/hr	$325/hr
`M365-102`	Mailbox full	$115/hr	$287.50/hr	$287.50/hr
`M365-103`	Spam, junk & safe senders	$120/hr	$300/hr	$300/hr
`M365-104`	Shared mailbox setup or access	$125/hr	$312.50/hr	$312.50/hr
`M365-105`	Distribution list or alias	$110/hr	$275/hr	$275/hr
`M365-106`	Email signature setup	$105/hr	$262.50/hr	$262.50/hr
`M365-107`	Outlook profile repair	$135/hr	$337.50/hr	$337.50/hr
`M365-108`	Departed user's mail forwarding	$100/hr	$250/hr	$250/hr

Teams & Collaboration

Code	Item	Rate	Overage	À la carte
`M365-201`	Team or channel setup	$120/hr	$300/hr	$300/hr
`M365-202`	Calling & meeting problems	$135/hr	$337.50/hr	$337.50/hr
`M365-203`	Guest / external access	$130/hr	$325/hr	$325/hr
`M365-204`	Teams desktop app problems	$115/hr	$287.50/hr	$287.50/hr

OneDrive & SharePoint

Code	Item	Rate	Overage	À la carte
`M365-301`	OneDrive sync problems	$140/hr	$350/hr	$350/hr
`M365-302`	SharePoint site / library setup	$150/hr	$375/hr	$375/hr
`M365-303`	Permissions & access request	$130/hr	$325/hr	$325/hr
`M365-304`	Restore a deleted file or version	$135/hr	$337.50/hr	$337.50/hr
`M365-305`	Department file share mapping	$155/hr	$387.50/hr	$387.50/hr

Tenant Administration

Code	Item	Rate	Overage	À la carte
`M365-401`	Licence assignment & cleanup	$145/hr	$362.50/hr	$362.50/hr
`M365-402`	Tenant setting change	$160/hr	$400/hr	$400/hr
`M365-403`	Mailbox migration (per mailbox)	$155/hr	$387.50/hr	$387.50/hr
`M365-404`	Email authentication (SPF / DKIM / DMARC)	$175/hr	$437.50/hr	$437.50/hr

MOB — Phones & Tablets

Intune Enrollment & Setup

Code	Item	Rate	Overage	À la carte
`MOB-101`	Enroll a company iPhone / iPad in Intune	$115/hr	$287.50/hr	$287.50/hr
`MOB-102`	Enroll a company Android device in Intune	$110/hr	$275/hr	$275/hr
`MOB-103`	Apple enrollment certificate / token renewal	$130/hr	$325/hr	$325/hr
`MOB-104`	Email & Teams on a managed phone	$100/hr	$250/hr	$250/hr

Managed Device Problems

Code	Item	Rate	Overage	À la carte
`MOB-201`	Lost or stolen device (lock / wipe)	$130/hr	$325/hr	$325/hr
`MOB-202`	Device not checking in / compliance sync	$110/hr	$275/hr	$275/hr
`MOB-203`	Catalog app problem on a managed device	$105/hr	$262.50/hr	$262.50/hr
`MOB-204`	Retire / unenroll a device	$100/hr	$250/hr	$250/hr

NET — Networking & Wi-Fi

Wired Network

Code	Item	Rate	Overage	À la carte
`NET-101`	Switch configuration	$155/hr	$387.50/hr	$387.50/hr
`NET-102`	VLAN setup	$170/hr	$425/hr	$425/hr
`NET-103`	Port or cable fault	$140/hr	$350/hr	$350/hr
`NET-104`	PoE device problems	$150/hr	$375/hr	$375/hr
`NET-105`	Network device firmware	$145/hr	$362.50/hr	$362.50/hr

Wireless

Code	Item	Rate	Overage	À la carte
`NET-201`	Wi-Fi won't connect	$135/hr	$337.50/hr	$337.50/hr
`NET-202`	Guest Wi-Fi setup	$145/hr	$362.50/hr	$362.50/hr
`NET-203`	Access point setup	$155/hr	$387.50/hr	$387.50/hr
`NET-204`	Wi-Fi profile push to laptops	$150/hr	$375/hr	$375/hr
`NET-205`	Coverage survey	$165/hr	$412.50/hr	$412.50/hr

Cabling & Site Builds

Code	Item	Rate	Overage	À la carte
`NET-301`	Cabling walkthrough	$140/hr	$350/hr	$350/hr
`NET-302`	Network design & purchase plan	$175/hr	$437.50/hr	$437.50/hr
`NET-303`	New office network build	$170/hr	$425/hr	$425/hr
`NET-304`	Rack & patch cleanup	$145/hr	$362.50/hr	$362.50/hr

Internet Service

Code	Item	Rate	Overage	À la carte
`NET-401`	Internet outage coordination	$135/hr	$337.50/hr	$337.50/hr
`NET-402`	New circuit order & install	$145/hr	$362.50/hr	$362.50/hr
`NET-403`	Static IP / ISP DNS change	$130/hr	$325/hr	$325/hr
`NET-404`	ISP billing dispute	$120/hr	$300/hr	$300/hr

PPL — Onboarding & Offboarding

Onboarding

Code	Item	Rate	Overage	À la carte
`PPL-101`	New hire accounts & licences	$115/hr	$287.50/hr	$287.50/hr
`PPL-102`	New hire device & apps	$125/hr	$312.50/hr	$312.50/hr
`PPL-103`	Field technician app account	$110/hr	$275/hr	$275/hr
`PPL-104`	First-day setup session	$100/hr	$250/hr	$250/hr

Offboarding

Code	Item	Rate	Overage	À la carte
`PPL-201`	Standard offboarding	$125/hr	$312.50/hr	$312.50/hr
`PPL-202`	Urgent termination lockout	$150/hr	$375/hr	$375/hr
`PPL-203`	Mailbox & file handover	$120/hr	$300/hr	$300/hr
`PPL-204`	Device recovery & wipe	$115/hr	$287.50/hr	$287.50/hr

Role Changes

Code	Item	Rate	Overage	À la carte
`PPL-301`	Department or role change access	$110/hr	$275/hr	$275/hr
`PPL-302`	Leave of absence suspend / restore	$100/hr	$250/hr	$250/hr

PRN — Printers & Peripherals

Printing

Code	Item	Rate	Overage	À la carte
`PRN-101`	Printer offline / not printing	$110/hr	$275/hr	$275/hr
`PRN-102`	Garbled or garbage output	$120/hr	$300/hr	$300/hr
`PRN-103`	Add a printer to computers	$100/hr	$250/hr	$250/hr
`PRN-104`	Printer driver deployment to the fleet	$130/hr	$325/hr	$325/hr
`PRN-105`	Stuck print queue	$95/hr	$237.50/hr	$237.50/hr

Scanners & Peripherals

Code	Item	Rate	Overage	À la carte
`PRN-201`	Scan to email / folder	$100/hr	$250/hr	$250/hr
`PRN-202`	Company-owned webcam, headset or USB device	$90/hr	$225/hr	$225/hr
`PRN-203`	Label printer	$95/hr	$237.50/hr	$237.50/hr
`PRN-204`	Conference room AV & displays	$115/hr	$287.50/hr	$287.50/hr

RMT — Remote Access & VPN

VPN & Private Network

Code	Item	Rate	Overage	À la carte
`RMT-101`	VPN won't connect	$140/hr	$350/hr	$350/hr
`RMT-102`	Add a device or user	$135/hr	$337.50/hr	$337.50/hr
`RMT-103`	Routing / exit change	$160/hr	$400/hr	$400/hr
`RMT-104`	VPN key renewal	$150/hr	$375/hr	$375/hr

Remote Desktop & Cloud PC

Code	Item	Rate	Overage	À la carte
`RMT-201`	Remote support tool setup	$130/hr	$325/hr	$325/hr
`RMT-202`	Remote desktop problems	$135/hr	$337.50/hr	$337.50/hr
`RMT-203`	Cloud PC problems	$140/hr	$350/hr	$350/hr
`RMT-204`	Cloud PC provisioning	$155/hr	$387.50/hr	$387.50/hr

SEC — Security & Compliance

Threat Response

Code	Item	Rate	Overage	À la carte
`SEC-101`	Phishing email triage	$180/hr	$450/hr	$450/hr
`SEC-102`	Compromised account response	$220/hr	$550/hr	$550/hr
`SEC-103`	Malware cleanup	$210/hr	$525/hr	$525/hr
`SEC-104`	Spoofing / impersonation	$195/hr	$487.50/hr	$487.50/hr
`SEC-105`	Incident investigation & log review	$230/hr	$575/hr	$575/hr

Hardening

Code	Item	Rate	Overage	À la carte
`SEC-201`	Device encryption	$175/hr	$437.50/hr	$437.50/hr
`SEC-202`	Security baseline policy	$190/hr	$475/hr	$475/hr
`SEC-203`	Endpoint protection deployment	$185/hr	$462.50/hr	$462.50/hr
`SEC-204`	Email security tuning	$170/hr	$425/hr	$425/hr
`SEC-205`	Credential & secret rotation	$200/hr	$500/hr	$500/hr

Assessments

Code	Item	Rate	Overage	À la carte
`SEC-301`	Security gap analysis	$205/hr	$512.50/hr	$512.50/hr
`SEC-302`	Device configuration review	$185/hr	$462.50/hr	$462.50/hr
`SEC-303`	Compliance questionnaire (PCI, insurance)	$195/hr	$487.50/hr	$487.50/hr
`SEC-304`	Vendor security review	$190/hr	$475/hr	$475/hr

Awareness

Code	Item	Rate	Overage	À la carte
`SEC-401`	Phishing awareness session	$165/hr	$412.50/hr	$412.50/hr
`SEC-402`	Security policy write-up	$175/hr	$437.50/hr	$437.50/hr

SW — Software & Applications

Managed App Catalog

Code	Item	Rate	Overage	À la carte
`SW-101`	Install a catalog app on a managed device	$115/hr	$287.50/hr	$287.50/hr
`SW-102`	Add a new application to the managed catalog	$155/hr	$387.50/hr	$387.50/hr
`SW-103`	Automatic updates for a catalog app	$165/hr	$412.50/hr	$412.50/hr
`SW-104`	Remove a catalog app fleet-wide	$135/hr	$337.50/hr	$337.50/hr
`SW-105`	Licence activation for a catalog app	$125/hr	$312.50/hr	$312.50/hr

Catalog App Problems

Code	Item	Rate	Overage	À la carte
`SW-201`	Microsoft 365 Apps (Word, Excel, Outlook) errors	$120/hr	$300/hr	$300/hr
`SW-202`	Microsoft Edge problems	$115/hr	$287.50/hr	$287.50/hr
`SW-203`	Adobe Acrobat problems	$110/hr	$275/hr	$275/hr
`SW-204`	Catalog app crashes or won't open	$125/hr	$312.50/hr	$312.50/hr
`SW-205`	Reset a catalog app's settings	$105/hr	$262.50/hr	$262.50/hr

Managed Browser & App Policy

Code	Item	Rate	Overage	À la carte
`SW-301`	Managed browser policy	$120/hr	$300/hr	$300/hr
`SW-302`	Browser extension allow / block list	$115/hr	$287.50/hr	$287.50/hr
`SW-303`	Default apps & file associations	$105/hr	$262.50/hr	$262.50/hr

TEL — Phones & Communications

Business Phone System

Code	Item	Rate	Overage	À la carte
`TEL-101`	Number or extension setup	$120/hr	$300/hr	$300/hr
`TEL-102`	Call routing & menus	$135/hr	$337.50/hr	$337.50/hr
`TEL-103`	Softphone problems (catalog app)	$130/hr	$325/hr	$325/hr
`TEL-104`	Number porting	$140/hr	$350/hr	$350/hr
`TEL-105`	Spoofed or hijacked number	$155/hr	$387.50/hr	$387.50/hr

Contact Center & Messaging

Code	Item	Rate	Overage	À la carte
`TEL-201`	Contact center setup	$145/hr	$362.50/hr	$362.50/hr
`TEL-202`	Text messaging setup	$135/hr	$337.50/hr	$337.50/hr

TRN — Training & Documentation

Training

Code	Item	Rate	Overage	À la carte
`TRN-101`	One-on-one user training	$105/hr	$262.50/hr	$262.50/hr
`TRN-102`	Group training	$115/hr	$287.50/hr	$287.50/hr
`TRN-103`	New software rollout training	$120/hr	$300/hr	$300/hr

Documentation

Code	Item	Rate	Overage	À la carte
`TRN-201`	How-to guide	$115/hr	$287.50/hr	$287.50/hr
`TRN-202`	Process documentation	$125/hr	$312.50/hr	$312.50/hr
`TRN-203`	IT runbook	$135/hr	$337.50/hr	$337.50/hr

VND — Vendors, Licensing & Purchasing

Purchasing

Code	Item	Rate	Overage	À la carte
`VND-101`	Hardware quote & order	$125/hr	$312.50/hr	$312.50/hr
`VND-102`	Returns / RMA	$115/hr	$287.50/hr	$287.50/hr
`VND-103`	Lease setup	$135/hr	$337.50/hr	$337.50/hr

Licensing

Code	Item	Rate	Overage	À la carte
`VND-201`	Licence count review / true-up	$145/hr	$362.50/hr	$362.50/hr
`VND-202`	Renewal preparation	$155/hr	$387.50/hr	$387.50/hr
`VND-203`	Subscription cancellation	$130/hr	$325/hr	$325/hr

Vendor Management

Code	Item	Rate	Overage	À la carte
`VND-301`	Vendor support escalation	$145/hr	$362.50/hr	$362.50/hr
`VND-302`	Billing dispute	$165/hr	$412.50/hr	$412.50/hr
`VND-303`	Vendor evaluation & selection	$175/hr	$437.50/hr	$437.50/hr
`VND-304`	IT contract review	$155/hr	$387.50/hr	$387.50/hr